SumTotal Blog

Victoria Baxter (1 Posts)

Victoria Baxter

In 1985, having landed in a newly created role as Office Automation Manager for global pharmaceutical giant, Glaxo, Victoria had a baptism of fire into what was then the radical and rapidly changing world of computing. Today, Victoria is responsible for educating sales people across the vast Asia Pacific region, from India right through to New Zealand and everything in between. This, in itself, presents a whole bevy of challenges around languages, learning cultures, styles, and readiness. As Learning and Education Manager for global technology innovator, RICOH, Victoria has been instrumental in deploying and embedding a digital learning culture for Ricoh Asia Pacific since 2001.

Imagining Change. How Moving to SumTotal Learn Helped Further the Ricoh Company Promise.


Ricoh Asia Pacific conducts business guided by the principles of its founder, Kiyoshi Ichimura and his Spirit of Three Loves: Love your neighbour, love your country, and love your work. By enacting and adhering to this noble tradition, Ricoh Asia Pacific continues to provide and serve their customers with the innovative technologies that empower the workplace and deliver true customer value.

It is a philosophy Ricoh Asia Pacific applies equally, encouraging the talents of their people – a philosophy perhaps best encapsulated in the Ricoh Company tagline: imagine. change. Indeed it is a conviction that sees real value placed in the training and development of employees, which is why in 2015 Ricoh Asia Pacific decided that if such opportunities were to be truly available, they needed to provide a more comprehensive way to deliver their media-rich, custom learning content.

They needed a robust, powerful, and flexible Learning Management System (LMS).

Ricoh Asia Pacific and Skillsoft had worked together since 2001, but it was Skillsoft’s acquisition of SumTotal that provided the perfect solution. Now with SumTotal Learn they had this sophisticated LMS and more. SumTotal’s enterprise-scale LMS not only could significantly enhance Ricoh Asia Pacific’s reporting abilities, introduce world-class mobile access, and increase their hosting capacity, it would also greatly reduce the burden of administration on their team. Moreover, since Ricoh Asia Pacific deployed SumTotal Learn as Software-as-a-Service, it would allow them to stay on the latest release of the application and thereby avoid costly upgrades and maintenance.

Further sweetening the deal was that, in addition to the LMS, Ricoh Asia Pacific also engaged Skillsoft’s specialized learning consultants to conduct an in-depth analysis of their business needs. This resulted in two supporting pieces of work – a learning strategy blueprint to guide the direction of learning across the business, and a blended learning program for sales, incorporating Ricoh Asia Pacific’s custom-designed eLearning modules for company-specific learning and a carefully curated set of online learning resources from Skillsoft.

In sales alone, the impact of this new relationship between Skillsoft, SumTotal and Ricoh Asia Pacific was immediately apparent. Selling the Ricoh Value was rolled out to over 1,500 employees and immediately this has led to a dramatic increase in the number of recipients of the regionally recognized Selling the Ricoh Value Gold Certification.

The migration to SumTotal Learn has been an overwhelming success. With this one change, Ricoh Asia Pacific employees now have access to learning opportunities regardless of where in the world they are, what language they use, or what area of the business they work in.

Now progress and the continued evolution of Ricoh’s products and services is limited only by imagination.